If you're looking for support and help, we highly recommend the issue queue for OA 2.0 at drupal.org/project/openatrium or the community help for Open Atrium 1.0 at community.openatrium.com. But some organizations need more hands-on, dedicated assistance and expertise. Why not get it from the team that maintains Open Atrium?

We’re here to help, with support, consulting, and training.

Product Support

What you Get

Product Support is meant to help your technical team implement and maintain a great site yourselves. Product Support does not include our team coding or theming your site for you, but is meant to include troubleshooting and break/fix support for the product. Our goal is to work directly with your developers, focusing on installation and setup, configuration, upgrading, theming, optimization, and deployment. You will have a private ticket queue and the opportunity to communicate back and forth with our team on your needs as they arise for the level of service you have selected.

Per seat and not per site?

One Product Support seat equals one technical contact person. You specify a contact person when you sign up in addition to an alternate contact in case your main contact is goes on vacation or out sick. We prefer this model rather than charging for the number of sites that you are operating or tickets you are opening. If you would like to have multiple people interact with us, you can buy multiple subscriptions.

Which versions of Open Atrium are supported?

We support Open Atrium releases for at least one year from their respective release dates starting with version 1.0.

Product Support is specific to assistance with Open Atrium and does not include operational Drupal or infrastructure support. Contact us to order support or to get more information.

Security

Phase2 tests all OpenAtrium releases extensively before they are released to the public. Unfortunately, it is possible that a security vulnerability may present itself. If you discover a security issue with OpenAtrium, we ask that you report it to us confidentially by emailing us at security@openatrium.com. When reporting an issue, we ask that you include the following information:

• Version of OpenAtrium you are using
• What steps you took from initial installation to when you saw the security vulnerability
• Any patches or other steps to resolve the issue

Upon receiving this information, we will confirm that we have received your message and will begin reviewing the issue and setting a timeline for a new release or patch. We will credit a contributor when a security vulnerability has been identified and resolved.

There is a possibility that the issue you are seeing is related to Drupal, Apache, MySQL, or other software. In order to identify a security issue in Drupal, please see How to Report a Security Issue in Drupal. For other software, please see their website for information on contacting their security team.

Consulting

Phase2 offers customized consulting and implementation services to help your team make your Atrium site amazing. Our custom consulting helps teams who need advice on feature building best practices, module selection for building very custom features, security best practices, performance tuning, security reviews of any features, custom module building, or back porting fixes from new Atrium releases. Contact us to discuss consulting opportunities or to get more information.

Training

With our expert-led training, you can take foundational classes to get you started with Drupal and Open Atrium, skill-focused classes to help you extend your product, integrative classes, designed to help you pull all your newfound skills together.

Contact us for more information about training opportunities.

Open to suggestions

We want to make working with and using Open Atrium awesome. If you have an idea of how we can make support work better, send us your request!